How does insurance work after a not-at-fault car accident?

Being involved in a car accident is a stressful experience, and it can be even more confusing when you're not at fault. Understanding how insurance works in these situations is crucial to ensure you're adequately covered and compensated. To help you better understand the process, we will break it down step by step, covering everything you need to know about dealing with insurance after a not-at-fault car accident.

Understanding fault and liability

What determines fault in a car accident?

In Australia, determining fault in a car accident is a key factor in processing insurance claims. Fault is typically established through a police report, witness statements, and evidence from the scene. Insurance adjusters and sometimes legal professionals will analyse this information to determine which driver was responsible for the accident.

Types of fault

  • Contributory negligence: In Australia, contributory negligence laws apply, meaning compensation may be reduced if you are found partially at fault.
  • Full liability: If you are completely not at fault, the other driver's insurance should cover the damages.

What is a not-at-fault accident?

A not-at-fault accident occurs when a driver is involved in a collision and bears no responsibility for causing the incident. In these situations, the at-fault driver's insurance is generally responsible for covering the damages and any medical expenses incurred by the not-at-fault driver. Being deemed not at fault means the driver did not contribute to the accident and is not liable for the costs associated with it. 

Immediate steps to take after the accident as a not-at-fault driver 

Ensure safety and health 

The first priority after any accident is to ensure everyone's safety. Check for injuries and call emergency services if needed. Moving to a safe location, if possible, is also important.

Document the scene 

Collect as much information as possible at the scene. This includes:

  • Taking photographs of the vehicles, any visible damages, and the surroundings.
  • Getting contact information from the other driver, and witnesses, and noting down the license plate numbers.
  • Requesting a copy of the police report or at least noting the report number.

Reporting the accident to insurance 

Contact your insurance company 

Notify your insurance company about the accident as soon as possible, even if you are not at fault. Provide them with all the collected information and the police report.

Filing a claim

Your insurance agent will guide you through the process of filing a claim. This may involve:

  • Providing detailed information about the accident.
  • Submitting photographs and other evidence.
  • Undergoing a vehicle inspection by an insurance adjuster.

The role of the at-fault driver’s insurance

Compulsory Third Party (CTP) insurance

Every registered vehicle must have Compulsory Third Party (CTP) insurance. This covers personal injury claims made against you if you are at fault in a car accident. However, it does not cover damage to vehicles or property.

Comprehensive and Third Party Property insurance

  • Comprehensive insurance: covers damage to your vehicle and other vehicles, as well as property.
  • Third Party Property insurance: covers damage to other vehicles and property, but not your own vehicle.

Filing a Third Party Claim

As the not-at-fault driver, you can file a third-party claim directly with the at-fault driver’s insurance company. This involves:

  • Providing the insurer with evidence of fault and damages.
  • Negotiating the settlement amount.

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Tips for a smooth insurance claim process

Navigating the insurance claim process can be complex and time-consuming, especially after an accident in which you were not at fault. Here are some tips to help ensure your claim is handled smoothly and efficiently.

Keep detailed records

Maintain a comprehensive record of all communications with insurance companies, repair shops, and medical providers, including emails, letters, and phone call notes.

Be honest and consistent

Provide accurate and consistent information throughout the claim process. Any discrepancies can delay your claim or affect your compensation.

Consider legal advice

If you encounter difficulties or disputes with the insurance company, consulting with a personal injury attorney can be beneficial. They can help negotiate settlements and ensure your rights are protected.

Understand your policy

Knowing the specifics of your insurance policy is crucial. Familiarise yourself with your coverage limits, deductibles, and any exclusions that may apply. Keeping a copy of your policy and related documents easily accessible will help you quickly reference important information throughout the claims process.

Stay organised

Maintaining an organised approach throughout the claims process is essential. Create a dedicated folder or digital file where you store all documents, photographs, and correspondence related to the accident and your claim. This will make it easier to retrieve and review information as needed.

Be proactive

Taking a proactive approach can expedite the claims process. Don’t wait for the insurance company to request information; provide them with all necessary documentation upfront. Being proactive shows your commitment to resolving the claim efficiently.

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Dealing with repairs after the accident 

While the insurance claim is an important part of your road to recovery and getting the money you’re owed for the accident, there are also some other tasks that require attention. 

Getting your car repaired

After the insurance company has assessed the damages, you can take your car to an approved repair shop. Some insurance companies may recommend specific shops, but you have the right to choose where your car is repaired.

Handling medical expenses

In Australia, medical expenses resulting from car accidents are often covered by Medicare and private health insurance, in addition to CTP insurance. Keep track of all medical treatments and expenses. If applicable, submit these to the insurance company for reimbursement.

Finding a replacement vehicle

After a not-at-fault accident, securing a replacement vehicle is crucial to maintain your daily routine and minimise disruptions. It's important to explore rental options or temporary vehicle arrangements while your claim is being processed and your vehicle is being repaired. Choosing a reputable rental service ensures you have a reliable and convenient replacement vehicle, allowing you to continue your commitments and activities without unnecessary stress.

Get back on the road with Asset Rentals 

Asset Rentals can assist after a car accident by providing a range of reliable and well-maintained rental vehicles to suit your needs. We offer flexible rental terms and a straightforward process, allowing you to get back on the road quickly and comfortably. Contact us today, and let us help you navigate this challenging time with ease and confidence.

Asset Rentals Team

At Asset Rentals, we’re dedicated to helping Victorian residents and state-wide businesses stay on the road. From offering not-at-fault accident vehicles to fleet replacement and corporate rentals, we tailor our services to suit our client's needs and lifestyles.

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